A little guidance
Frequently asked questions
Answers about your music, purchases and account.
How is Artan Store connected to the other brands?
Artan Store brings together editions from Artan Davoodi’s creative work. Artan Records is the record label, Neuroartan focuses on cognitive systems and software, and Artan.live presents projects and portfolio work. Each service has its own purpose, terms and privacy notice. A store account or offer does not automatically apply to another service.
Where can I find seasonal offers?
Visit Offers or open Offer details on an eligible product. Each offer explains the editions included, its dates and exclusions, and whether you need a code. Unavailable editions cannot be purchased. Automatic offers do not combine with promotion codes; check your final discount and total before paying.
Is this edition available?
Check the selected edition on its product page. Out-of-stock editions cannot be purchased. Unreleased formats are not available to order. Items in a bag or wishlist are not reserved.
Where will I find a digital purchase?
Available files appear in Orders and downloads in the purchasing account after payment is confirmed. Digital editions are audio files, not physical copies, and do not need a shipping address. Check the listed format before ordering.
How do promotion codes work?
Enter an eligible code in your bag or secure checkout before paying. Expiry dates, minimum amounts and exclusions depend on the offer. A discount is accepted only when checkout confirms it in the total. A saved code does not guarantee a discount.
How can I ask about a payment or refund?
Sign in to Customer care, choose Payments or Refund request, and include your order reference if available. Your request is linked to your account. You can follow its status and read replies in Your requests. Sending a request does not confirm a refund or limit your applicable rights.
Are vinyl, CD, cassette and WAV editions available?
Edition choices show their individual availability. A format marked as unreleased is not offered for purchase. The current MP3 edition does not include a vinyl record, CD, cassette, WAV file or sheet music.
What if my download does not open?
Open Orders and downloads while signed in to the purchasing account and request the download again. If it still fails, send Customer care a Downloads request with your order reference and the device and browser you are using. Do not include a download token or password.
How do I sign in or create an account?
Open Account and choose Sign in or Create an account. You can use email and password or the available Google sign-in option. Follow any verification email before continuing.
How do I reset my password?
Choose Forgot password in Sign in, or use the password-reset option under Account security. Open the most recent recovery email and follow the link to choose a new password. If a link has expired, request another.
Do I need to save an address?
No. Billing and shipping addresses in Address book are optional, private to your account and accessible to authorized service operations. Saving one does not send it to Stripe or place an order. Digital downloads do not require a shipping address.
How do wishlists and ratings work?
Select the heart to save a product, then select it again to remove it. Select a star to keep a private rating for that product; selecting the same star again clears it. Personal ratings are not public reviews.
Who can see my profile picture?
An uploaded profile picture is private to your account and authorized service operations. It is not published on product pages or shown to other customers. Use JPEG, PNG or WebP up to 2 MB.
Where can I follow a support request?
Sign in to Customer care and open Your requests. Each ticket has a reference, status and any reply. Only your own requests are shown. Keep your ticket reference when following up, and do not include payment-card details in messages.
Can I skip appearance preferences?
Yes. Skip does not prevent browsing or signing in. Allow lets the store remember your appearance; while signed in it can also sync to your account. You can change your choice through Privacy preferences in the footer.
How can I request account deletion?
Use Request account deletion in your profile or contact Customer care. Account ownership is verified before processing the request. Some records may need to be retained where required by law.